1. About these terms
HANDL is a trading name of HANDL Auto Ltd, a company registered in England and Wales. By creating an account or booking a service, you agree to these Terms of Service (the “Terms”). If you do not agree, please do not use our platform.
These Terms apply to all customers, including individuals and businesses, who use the HANDL website, apps or services in the United Kingdom.
2. Our service
HANDL operates a platform that connects you with vetted, independent professional detailers (“detailers”) who provide mobile car-detailing services at a location you choose. We facilitate booking, payment, communication and support, and set the quality standards detailers must meet.
We may add, change or withdraw service options, packages and coverage areas at any time. Availability is shown at the point of booking.
3. Your account
To book, you must create an account and provide accurate, current information. You are responsible for keeping your login details secure and for all activity under your account. You must be at least 18 years old to hold an account.
Please tell us promptly if you believe your account has been used without your permission.
4. Bookings & cancellations
A booking is confirmed once you complete checkout and receive a confirmation. You may reschedule or cancel free of charge up to 12 hours before the appointment from your account. Cancellations made within 12 hours, or where our detailer cannot reasonably access the vehicle on arrival, may incur a fee to cover the detailer’s time and travel.
We may cancel a booking where required for safety, legal or operational reasons; in that case you will not be charged, or you will receive a full refund.
5. Pricing, VAT & payment
Prices are displayed before you confirm a booking and are inclusive of VAT at the prevailing UK rate. Your receipt itemises the VAT element. Prices may vary by service, vehicle size, condition and location.
Payment is processed securely by our payment provider, Stripe, using card details you provide. By booking, you authorise us (via Stripe) to charge the applicable amount. We do not store your full card details on our own systems. A VAT receipt is emailed after each completed booking and is available in your account.
6. Detailers & the marketplace
Detailers are independent professionals, not employees of HANDL. We vet, train and continually review them against our standards and customer ratings. Where a detailer provides services, HANDL acts as the platform facilitating the booking and payment and stands behind the quality of the work through our guarantee (section 9).
7. Your responsibilities
You agree to provide safe, lawful access to the vehicle and a suitable space for the detailer to work, to remove valuables and personal items beforehand, and to disclose anything relevant about the vehicle’s condition. You must treat our detailers and staff with respect. We may suspend or close accounts that are used unlawfully or abusively.
8. Liability & insurance
Every booking is covered by comprehensive insurance. Nothing in these Terms limits our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded. Subject to that, our total liability arising from any booking is limited to the amount you paid for that booking, unless a higher amount is recoverable under the applicable insurance for damage we cause to your vehicle.
We are not liable for losses that were not reasonably foreseeable, or for damage arising from pre-existing conditions you did not disclose.
9. Our quality guarantee
If you are not satisfied with a completed detail, contact us within 48 hours. We will work with you to put it right — typically by arranging a re-clean or issuing a partial or full refund through Stripe. This guarantee is in addition to your legal rights as a consumer under UK law.
10. Data & privacy
We process your personal data in line with our Privacy Policy and UK GDPR. By using HANDL you acknowledge that policy, which explains what we collect, how we use it, and your rights.
11. Changes to these terms
We may update these Terms from time to time. Where changes are material, we will give you reasonable notice — for example by email or an in-app notice. Continuing to use HANDL after changes take effect means you accept the updated Terms.
12. Governing law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
13. Contact us
Questions about these Terms? Email legal@handlauto.com or write to HANDL Auto Ltd, London, United Kingdom. For service queries, our Help Centre and support team are here to help.